Refund policy
Information about using this website and engaging our services.
Updated 26 September 2026
When to contact us
Please contact us if a service was not delivered as agreed, you believe you were overcharged, or you want to cancel before work starts. Explain the issue and provide the invoice, payment evidence and any relevant correspondence.
Review of a request
Refunds and corrections are considered against the agreed service scope, the work completed and applicable consumer rights. A change of mind after work has started does not automatically entitle a client to a refund. This does not limit rights or remedies available under Australian law.
Approved refunds
Approved refunds are processed within 14 business days using the original payment method unless another arrangement is agreed. We will confirm the outcome and any next steps with you.
How to make a request
Call 0481 243 601 or email finance@teamrectitude.com.au. Include the reason for the request, relevant supporting information and proof of payment.
